Chief Operations Officer

Are you looking to take the next step in your career, within a business that encourages ambition, development, and continuous improvement?

Andaria, a Fintech business operating in both Malta and the UK has grown from strength to strength, all thanks to our innovative products and the people behind them.

We’ve been careful to recruit people with the right mindset, to create a culture that’s not only flexible but one that promotes opportunities and growth.

Our specialties include: Payment Solutions, E-Money Issuance, and Financial Technology.

 

Responsibilities:

• Spearhead the payment operations team to deliver high standard operational support including setting up targets, preparing deliverables, and conducting reviews to maintain agreed internal quality standards and service level agreements
• Develop, lead and continue to refine the implementation of leading best practice operations strategies and processes
• ­End to end process management of all payment processing activities, including settlements, chargebacks, and reconciliations
• Set up and drive KPIs related to the department
• Identify improvement areas and drive efficiency within the division
• Set up operational framework including fully documented policies, processes & procedures, internal controls, and KPIs
• Ensure inbound and outbound payments are reconciled against source system and bank statements on a daily basis
• ­Manage relationships with correspondent banks and other partners or vendors
• Lead on investigation processes for all payments / debit card operational issues and exceptions
• Identify and establish relationships with internal and external stakeholders to develop new strategies and technologies
• ­Support the identification and drive the implementation of operational efficiencies
• ­Identify, justify and support new projects related to the overall improvement of payments operations and reconciliations
• Provide coaching and training to the members of the team
• ­Ensure all processes adhere to legal and regulatory requirements, internal policies and guidelines
• Support other internal teams as needed

Skills needed

• 10+ years of operations experience including at managerial level within a well-established bank or regulated FinTech business in Europe
• Proven track record in change management and building and scaling an operations function
• Expert knowledge of handling payment processes
• Experience in reconciliation between payment systems and back-office/bank statements
• Good understanding of regulatory and compliance requirements for international payments (SEPA, SWIFT, etc)
• Strong knowledge of principles, policies, and practices related to payment operations
• Strong knowledge of digital payment processing including current industry processing models and new trends in the FinTech payment landscape
• Ability to perform effectively in a high-pressure environment with a positive "can do" attitude and driver for change
• Ability to develop new policies and procedures in response to, and in anticipation of, changes in the business and regulatory environment.
• Excellent analytical, leadership, interpersonal and management skills
• Self-starter, resourceful, able to work independently and as a team
• Excellent communication skills, both written and verbal